Delete your account
Updated 2 September 2026
You can delete your Astra QB account yourself, from the app, or ask us to do it by email. Either way the result is the same and cannot be undone.
In the app
- Open More, then Settings.
- Scroll to the bottom and tap Delete account.
- Enter your password to confirm.
Deletion takes effect immediately. Every device is signed out and the account can no longer be used to sign in.
By email
Write to [email protected] from the email address on your account with the subject line "Delete my account". We act on the request within 30 days and confirm by reply. Requests from a different address cannot be honoured, because the address is how we know the request is yours.
What is deleted
- Your profile: name, email, username, phone, gender, date of birth, governorate and photo.
- Every signed-in device, including push notification tokens.
- Your study history: sessions, answers, flags, highlights, notes, results and analytics.
- Your notifications inbox.
- Your Telegram link, if you connected one.
What is kept, and why
- Security and access logs, with the link to your identity removed. The watermark number that marked question content shown to you is kept so that material leaked before deletion can still be traced.
- Purchase records for activation codes and access grants, as required for accounting. They no longer carry your name or contact details.
Before you delete: activation codes already redeemed on the account are not refunded, and the account cannot be restored. If you only want to stop notifications or sign out a device, you can do both from Settings without deleting anything.
Questions
Email [email protected]. Our privacy policy describes everything we collect and how long we keep it.